Cancellation & Refund Policy

At Homezy99, we value customer satisfaction and strive to provide a smooth shopping experience. Please read our cancellation and refund policy carefully before making a purchase.

 

1. Order Cancellation Policy

Cancellation Before Shipment:

• Orders can be canceled before they are shipped.

• To cancel an order, please contact us at homezy99@gmail.com with your order details.

• Once canceled, the refund will be processed within 4-5 business days.

Cancellation After Shipment:

• Once an order has been dispatched, cancellations are not allowed.

 

2. Return & Refund Policy

Eligibility for Returns:

You may request a return or replacement if:
✅ You received a damaged, defective, or incorrect product.
✅ The product is unused and in its original packaging.
✅ You initiate the return request within 1 days of delivery.

🚫 Non-Returnable Items:

• Personal hygiene products (e.g., toothbrushes, razors, masks).

• Used or damaged products due to customer mishandling.

• Clearance or final sale items (unless damaged during transit).

Return Process:

1. Contact our support team at homezy99@gmail.com with order details and images of the issue (if applicable).

2. Our team will verify the request and arrange for a pickup (if applicable).

3. Once we receive and inspect the returned item, we will process the refund/replacement.

Refund Process:

• Refund Method: Refunds will be credited to the original payment method or as store credit.

• Processing Time: Refunds may take 4-5 business days to reflect in your account, depending on the payment provider.

 

3. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider.

• If the issue persists, contact us at [homezy99@gmail.com, and we’ll be happy to assist you.

 

4. Exchange Policy

• If you wish to exchange an item, please return the original product first and place a new order.

• Exchanges are subject to product availability.

 

5. Contact Us

For any cancellation, return, or refund-related queries, reach out to us at:

📧 Email: homezy99@gmail.com
📞 Phone: +918085742693

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We appreciate your trust in Homezy99 and strive to make your shopping experience hassle-free! 🏠✨